Terms of Service

These Terms of Service (“Terms”) govern your use of the Turnproof website and service at turnproof.online (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Turnproof is operated at turnproof.online. For questions about these Terms, email turnproof+hello@mail.grokbot.com.

The Service

Turnproof is a handover-record tool for short-term rental hosts who already have a cleaner. You can add properties, set a checkout checklist, send a unique phone link for a turnover, collect on-site photos and a key, remote, or lockbox confirmation, and keep a timestamped record, including a PDF.

Turnproof is a handover record of what was submitted, not an inspection report, cleanliness guarantee, insurance document, or damage appraisal. Turnproof is not a property-management system, marketplace, cleaner staffing or scheduling service, or a substitute for your own inspection of a property.

Accounts

You must provide a valid email address and a password, and keep your login details secure. You are responsible for activity on your account. Tell us promptly if you think someone else has used it.

Plans and payment

A new account starts on a trial: one property and one turnover. A paid subscription is $15/month and includes up to five properties and unlimited turnovers, unless we state a different plan at checkout.

Paid subscriptions are billed by Waffo, which acts as the merchant of record for the transaction. Card details and invoices are handled by Waffo. Prices are shown before you pay. Subscriptions renew monthly until you cancel.

You can cancel from the Billing page in your account. After you cancel, paid access continues until the end of the period already paid for, then the account returns to the trial limits. Fees already paid are not refunded, except where Waffo’s refund policy or applicable law requires otherwise.

Your content and cleaner links

You and the cleaners you invite may upload checklists, notes, photos, and other information (“Content”). You represent that you have the right to provide that Content, and that it does not infringe anyone else’s rights or break the law.

You grant us a limited license to host, display, process, and generate PDFs from your Content solely to operate and support the Service. We do not claim ownership of your Content.

Each turnover has a unique link. Anyone with that link can view and complete that turnover until it is submitted or the link expires. You are responsible for whom you share it with.

Acceptable use

You may not:

• use the Service for anything unlawful, or to collect data you are not allowed to collect;
• try to access other customers’ accounts, records, or photos;
• interfere with the Service, probe it for vulnerabilities without permission, or overload it;
• upload malware or content that is illegal, or that depicts sexual exploitation of minors;
• misrepresent the records the Service produces as an inspection, insurance document, or guarantee.

We may suspend or close an account that breaches these Terms.

Availability and changes

We aim to keep the Service available, but we do not guarantee uninterrupted access. We may change features, limits, or these Terms. If we make a material change to the Terms, we will update the date at the top of this page. Continued use after that date means you accept the updated Terms.

Disclaimer and limitation of liability

The Service is provided “as is.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that records will be accurate, complete, or sufficient for any dispute, platform, insurer, or guest claim.

To the fullest extent permitted by law, we are not liable for lost profits, lost data, or indirect, incidental, or consequential damages, and our total liability for a claim relating to the Service is limited to the fees you paid us for the Service in the three months before the claim. Some places do not allow these limits, so they may not apply to you in full.

Closing an account

You can stop using the Service at any time and delete individual properties from your dashboard. To close your account and request deletion of your remaining data, email turnproof+hello@mail.grokbot.com. How we handle personal data is described in our Privacy Policy.

General

If a part of these Terms cannot be enforced, the rest still applies. These Terms are the entire agreement between you and us about the Service. They do not create a partnership or employment relationship.